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Customer Service Representative

4 weeks ago

Simcoe, Canada Enterprise Holdings Full time
Job Title: Customer Service Representative

Enterprise Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch team, you will provide exceptional customer service to internal and external customers, ensuring a seamless and enjoyable experience.

Responsibilities:
  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with their rental needs, including reservations, rate quotes, and general inquiries.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
  • Process returns, check-ins, and exit kiosk transactions efficiently and accurately.
  • Effectively market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
Requirements:
  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have at least 1 year of prior sales experience.
  • Must have a valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
What We Offer:
  • Paid time off.
  • Employee discount.
  • Retirement savings plan.
  • Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision).
  • Life Insurance.
  • Training and development opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.