Senior Systems Engineer
4 weeks ago
Senior Systems Engineer
Location: Montreal
Salary: Based on experience
Status: Permanent
Hours: Full-time position
Corporate Environment | Montreal
TOTEM recruteur de talent is seeking a highly skilled Senior Systems Engineer to enhance our client's infrastructure team in Montreal. This position is pivotal in managing and optimizing client infrastructure operations.
Key Responsibilities:
- Oversee client infrastructure operations to guarantee ongoing functionality and proactively mitigate potential issues.
- Engage with client IT personnel to assess infrastructure requirements, address challenges, and ensure smooth service integration.
- Prioritize and resolve support tickets based on urgency and impact on clients.
- Participate in an on-call rotation to deliver after-hours support for critical incidents as necessary.
- Identify and implement enhancements to boost client system performance, security, and reliability.
- Maintain comprehensive documentation on system configurations, procedures, and best practices.
Qualifications:
- Bachelor's degree in Information Technology or a related field.
- A minimum of 5 years of experience in a comparable position.
- Extensive knowledge of Microsoft operating systems.
- Experience in configuring and troubleshooting mobile devices, PC hardware, and servers.
- Familiarity with networking and Microsoft server operating systems.
- Proficient in Office 365, Exchange, Windows OS, iOS/Android devices, Windows Server, Active Directory, DHCP/DNS, and VMware.
- Fluent in English.
Essential Skills:
- Strong communication abilities.
- Proactive and innovative mindset.
- Ability to perform well under pressure.
- Capable of working independently as well as collaboratively.
- Highly organized and detail-oriented.
- Customer service focused.
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