Forensic Toxicology Department Manager
4 weeks ago
Position: Forensic Toxicology Department Manager
Overview:
At Dynacare, we recognize the significance of every moment in the journey towards health and wellness. As a leading provider of healthcare solutions, we are committed to fostering an environment where you can thrive and advance your career. We are currently seeking a dedicated Forensic Toxicology Department Manager to oversee our Forensic Department and ensure operational excellence in our National Drug Testing and Contact Centres.
Key Responsibilities:
- Oversee daily operations of the SAMHSA certified laboratory, ensuring compliance with industry standards.
- Collaborate with management to develop strategic and operational plans that align with Dynacare's mission and vision.
- Formulate, implement, and assess a comprehensive business plan for the Forensic Department, focusing on quality, service, and cost-effectiveness.
- Lead a skilled team, fostering collaboration and accountability to meet established performance metrics.
- Monitor and evaluate departmental performance, implementing continuous improvement initiatives to enhance service delivery.
- Ensure the achievement of Multi-Channel Contact Centre KPIs and maintain a high-quality customer service standard.
- Manage budgetary requirements and assess market opportunities to drive departmental success.
- Develop and maintain a culture of safety, quality, and innovation within the Forensic Department.
- Ensure compliance with regulatory requirements and maintain an up-to-date Standard Operating Procedure (SOP) manual.
- Enhance the visibility of the Forensic Department within the industry and community.
Qualifications:
- A minimum of 6 years of relevant experience in a managerial role.
- A University Degree in a related field.
- Extensive knowledge of Forensic Department processes and continuous improvement methodologies.
- Proficient in Telephony platforms and multi-channel Contact Centre systems.
- Strong financial management skills and experience with CRM systems.
- Ability to effectively communicate and manage change within the organization.
Working Conditions:
- Office and laboratory environment.
- Contact Centre operations.
- Flexibility in working hours may be required.
Join Dynacare and contribute to our mission of supporting healthy lives through commitment and care.
Dynacare is an equal opportunity employer committed to diversity and inclusion. We value the unique perspectives and experiences of all individuals.
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