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Automotive Service Consultant
3 months ago
Are you ready to join one of Canada's premier Automotive Groups? Become part of our family, where the Dilawri Lifestyle awaits you.
Dilawri Group of Companies is actively seeking to hire a Automotive Service Consultant/Warranty Specialist.
Key Responsibilities:
- Ensure a high level of customer satisfaction.
- Warmly welcome and assist all clients in a professional manner.
- Address client inquiries and concerns with professionalism and understanding.
- Conduct thorough vehicle assessments.
- Secure pre-authorization for costs, check parts availability, and process payments.
- Review and manage all appointment records, service recommendations, and follow up on previous service suggestions.
- Clearly communicate recommended services and repairs to customers.
- Oversee the repair process, monitor job status, and keep work in progress updated.
- Track all repair orders from initiation to completion, ensuring customers are informed of progress.
- Analyze monthly Customer Satisfaction Index (CSI) scores and daily performance metrics.
- Discuss loaner vehicle policies and warranty information with customers.
- Perform additional tasks as assigned by management.
Benefits of the Dilawri Lifestyle:
- Direct mentorship from leaders in the automotive sector.
- A dynamic and engaging work environment.
- Employee discounts on vehicle purchases and leases.
- Discounts on service and parts for employees.
- Opportunities for career advancement.
- Competitive salary and compensation packages.
- Comprehensive benefits program.
- Exclusive offers available only to Dilawri employees.
- A genuine family-oriented culture.
About Dilawri Group of Companies:
As Canada's largest automotive group, the Dilawri Group operates over 75 franchised dealerships representing more than 35 automotive brands across various provinces. Established in 1985 and privately owned by the Dilawri family, the company has a rich history of excellence in the automotive industry. With a workforce exceeding 4,000 employees, we are committed to delivering outstanding products and customer service at every dealership.
The Dilawri Group is not only a leader in the automotive field but also a significant contributor to the communities we serve, having founded The Dilawri Foundation in 2002, which has donated millions to various charitable initiatives across Canada.
For more information about our company and the numerous reasons to consider a career with us, please visit our website.
We appreciate all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest.
