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Client Relations Coordinator

3 months ago

Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Job Title: Customer Experience Specialist

Are you ready to take on a new challenge? Do you aspire to work in a diverse and inclusive setting that promotes both personal and professional growth? We are eager to connect with you.

As a Customer Experience Specialist, your primary responsibility is to ensure that the inquiries of our commercial clients are addressed promptly and in alignment with their expectations and requirements. You will serve as a crucial link between clients and our operational teams, coordinating essential services to guarantee client satisfaction. Collaborating closely with account managers, various departments, and suppliers, you will gather and relay the necessary information to effectively process client inquiries. Your role will involve managing requests from our portfolio of international commercial clients.

What does a typical day entail?

  • Process client inquiries efficiently while coordinating activities with operational teams, suppliers, or other necessary resources;
  • Cultivate strong working relationships with operational and account management teams, sharing insights, knowledge, and opportunities for improvement;
  • Oversee activities and resolution of claims while delivering the expected level of customer experience;
  • Provide timely and relevant updates both internally and externally;
  • Ensure the quality of service related to the specific responsibilities of the role;
  • Escalate complex cases, processing issues, client grievances, or service enhancement suggestions to the appropriate parties;
  • Perform additional tasks as required.

What qualifications and skills are we seeking?

  • Availability for full-time work, Monday to Friday, between 7 am and 5 pm;
  • Post-secondary education or equivalent experience;
  • At least two years of experience in customer service;
  • Exceptional written and verbal communication skills in English; proficiency in other languages such as French, Spanish, or German is a plus;
  • Familiarity with healthcare services and medical billing processes;
  • Proficiency in Microsoft Office Suite and adaptability to various tools and technologies;
  • Understanding of customer service excellence principles;
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities;
  • Resourcefulness and sound decision-making skills;
  • Strong interpersonal skills and professional communication abilities (both verbal and written).

What we provide:

  • Competitive compensation package including base salary, performance bonuses, and a generous vacation policy;
  • Opportunities for professional development, growth, and career advancement;
  • Contributions to your retirement savings plan;
  • Financial support for employees pursuing further education;
  • Comprehensive employee health and wellness program, including an excellent employee assistance program;
  • Employee engagement initiatives focused on health, nutrition, and enjoyment.

Interested in learning more about our company and the culture at Global Excel? Visit our website for more information.