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Transportation Operations Manager

2 months ago

Toronto, Ontario, Canada Domino's Full time

**Job Summary:**

As a key member of the Domino's transportation team, the Transportation Supervisor will assist the Transportation Manager in leading the team and ensuring the efficient and effective movement of goods. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.

**Responsibilities:**

  • Assist the Transportation Manager in leading the Transportation Team
  • Recruit and interview new team members
  • Train, coach, and counsel team members
  • Handle all driver concerns in the Manager's absence
  • Assist with annual performance appraisals
  • Make recommendations to the Manager for pay increases
  • Attend and participate in annual Leadership & Development training sessions
  • Assist with coordinating safety/team/quarterly meetings
  • Assist with all Transportation reports
  • Contribute to the development of annual department budget preparation for Director-Supply Chain Center review and approval
  • Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
  • Conduct route analysis and recommend saving opportunities to Manager
  • Monitor driver hours of service via the onboard system
  • Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards
  • Perform payroll duties when necessary and review driver payroll for accuracy
  • Assist in monitoring misdeliveries, and make recommendations to the Manager on avoidance strategies
  • Assist in the maintenance of driver qualification file
  • Assist in the scheduling of truck maintenance and maintaining fleet image
  • Assist in accident investigations
  • Assist other supply chain centers when called upon
  • Assist the Transportation Manager with truck leasing meetings to ensure PMs are met to Domino's standard and repairs are completed in a timely manner
  • Perform other duties as assigned by the Manager and/or Director

**Customer Relations:**

  • Assist in answering customer complaints
  • Maintain positive customer relationships
  • Customer Surveys

**Requirements:**

  • High School Diploma, some college hours, 2-year degree preferred
  • 2-3 years of documented supervisory experience
  • 2-3 years route scheduling experience
  • Knowledge of Department of Transportation rules and regulations
  • Working knowledge of Microsoft office software
  • Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
  • Results-oriented with strong organizational, decision making and people skills
  • Must successfully pass a background checks every third year on your anniversary date
  • Commercial Driver's License Class A, a plus