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Appointment Scheduling Representative

3 months ago

Toronto, Ontario, Canada Hearing Solutions Full time

Position:
Appointment Scheduling Representative

Work Arrangement:
Hybrid/Remote (2 days in-office per week)

Why Join Hearing Solutions?

At Hearing Solutions, we are dedicated to enhancing the quality of life through better hearing.

We recognize that hearing is a vital connection to the world around us, and our mission is to make a meaningful impact in the lives of our clients.

We are cultivating a workplace that encourages curiosity, excellence, and inspiration among our team members.

We celebrate achievements and uphold our core values.

Deliver exceptional experiences. Exhibit enthusiasm. Strive for personal and professional growth. Flourish and excel.

About This Exciting Role:

We are seeking a skilled and results-driven customer service professional to become a part of our dynamic Appointment Contact Center team.

Key Responsibilities:
  • Manage both incoming and proactive outbound communications
  • Foster relationships with clients by:
  • Identifying their needs
  • Providing informed recommendations
  • Addressing concerns
  • Coordinating appointments
  • Maintain and update the client database
  • Collaborate in a performance-driven environment with like-minded professionals dedicated to supporting individuals with hearing challenges
Qualifications:
  • Completion of postsecondary education or equivalent experience
  • Minimum of 1 year of experience in sales, customer service, call center, or a related field
  • Strong verbal and written communication skills, with experience managing a high volume of both inbound and outbound communications
  • Friendly and approachable demeanor, capable of building trust with clients, particularly within a senior demographic
  • Comfortable in a goal-oriented and performance-based call center environment (previous experience is advantageous)
  • Excellent organizational, time management, and prioritization skills to thrive in a fast-paced and evolving setting
  • Proficient with technology and systems, including scheduling software, CRM tools, Microsoft Office Suite, or other collaborative platforms
  • Open to a hybrid work schedule (Monday to Friday, 9am-5pm) with in-office work required 2 days per week.
As part of our recruitment process, candidates will be asked to complete a brief and engaging online assessment.

Hearing Solutions is an equal opportunity employer that values diversity and respect in the workplace.

We are committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please inform us if you require accommodations during the recruitment process.