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IT Project Manager

2 months ago

Halifax, Nova Scotia, Canada United Software Group Inc. - Canada Full time

Job Summary

United Software Group Inc. - Canada is seeking an experienced IT Project Manager to oversee various system projects and/or programs of a highly complex nature. The ideal candidate will have extensive experience in managing IVR projects, using Avaya/Genesys or similar platforms.

Key Responsibilities

  • Assemble a project team, identify appropriate resources needed, and develop schedules to ensure timely completion of project.
  • Actively manage stakeholder partnerships and mitigate risks.
  • Familiar with the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.
  • Oversee the interdependencies and integration of interrelated projects, and set strategies and program execution to deliver longer term business value.
  • Possess specialized knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) frameworks used to manage risks and issues unique to technology projects.

Requirements

  • Extensive experience in managing IVR projects, using Avaya/Genesys or similar platforms.
  • Deep experience communicating and negotiating with senior stakeholders from multiple departments.
  • Demonstrated experience in technical product selection, technical design and practical implementation of IT solutions.
  • Passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

  • Six Sigma and/or Project Management Institute certification.
  • Experience in the health solutions industry.