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Spa Management Professional

2 months ago

Vancouver, British Columbia, Canada Windsor spa Full time
About the Role

We are seeking a highly skilled Spa Manager to join our team at Windsor Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring that our high standards of customer service and quality are consistently met.

Key Responsibilities
  • Leadership and Management
    • Develop and implement policies and procedures to ensure efficient and effective operations
    • Recruit, train, and supervise staff to ensure they have the skills and knowledge required to deliver exceptional customer service
  • Financial Management
    • Plan and control budgets to ensure financial targets are met
    • Manage inventory and supplies to optimize costs and minimize waste
  • Customer Service
    • Address customer complaints and concerns in a professional and courteous manner
    • Develop and implement strategies to improve customer satisfaction and loyalty
  • Marketing and Promotion
    • Develop and implement marketing strategies to attract new customers and retain existing ones
    • Manage contracts for advertising and promotional activities
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience
    • 1 year to less than 2 years of experience in a spa management role
  • Work Setting
    • Spa environment
  • Language
    • English
Working Conditions

This is a permanent, full-time position working 30 hours per week. The successful candidate must be legally able to work in Canada.