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Retail Sales Team Leader

2 months ago

Nanaimo, British Columbia, Canada Island Home Furniture Full time
Position Overview

The Sales Supervisor plays a crucial role in overseeing the daily operations of our retail environment at Island Home Furniture. This position requires a blend of leadership, customer service, and organizational skills to ensure a smooth workflow and a positive shopping experience for our customers.

Educational Requirements
  • Completion of secondary (high) school education is mandatory.
Work Environment

This role is situated within a retail business setting, focusing on home furnishings and customer satisfaction.

Key Responsibilities
  • Oversee and guide staff members, including apprentices and sales associates.
  • Delegate tasks and responsibilities to sales personnel.
  • Authorize payment transactions and manage financial processes.
  • Manage inventory orders and oversee merchandise returns.
  • Develop and implement work schedules for team members.
  • Engage in direct sales activities to promote merchandise.
  • Compile and analyze reports regarding sales performance and team dynamics.
  • Address and resolve customer inquiries, complaints, and supply issues.
  • Maintain an organized inventory system.
  • Coordinate and supervise team activities to enhance productivity.
Supervisory Scope

This position involves supervising a team of approximately 5-10 individuals.

Personal Attributes
  • Strong client-focused approach.
  • Exceptional verbal communication skills.
  • Adaptability and flexibility in a dynamic environment.
  • Dependability and reliability.
  • Ability to work collaboratively as part of a team.
Screening Criteria
  • Legal eligibility to work in Canada.
  • Willingness to consider relocation for the role.
  • Prior experience in a similar field is preferred.
Experience Requirements

Candidates should possess 1 to 2 years of relevant experience in a supervisory capacity within a retail setting.

Employment Details
  • Type of Employment: Permanent
  • Language of Work: English
  • Working Hours: 35 to 40 hours per week