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Insurance Branch Manager

2 months ago

Ottawa, Ontario, Canada BrokerLink Full time
About the Role

We are seeking a highly skilled and experienced Branch Manager to join our team at BrokerLink. As a Branch Manager, you will be responsible for leading a team of insurance professionals and driving business growth in your territory.

Key Responsibilities
  • Build and lead a highly engaged team of insurance professionals
  • Drive growth and deliver exceptional customer experience
  • Develop and execute business strategies to drive outperformance
  • Implement and execute on plans by leveraging team talents and skills
  • Contribute to driving growth and brand awareness in your territory
  • Accountable for overall recruiting and staffing of your team
  • Responsible for managing, coaching, and developing your team
  • Build and execute Engagement Action Plans
  • Responsible for ensuring quality of service meets expected standards
  • Examine customer experience and implement tools and programs to enhance their experience
  • Analyze and resolve service and sales problems
  • Develop and maintain strong working relationships with key insurer partners
  • Assist in preparing and monitoring all branch level operating and expense budgets
Requirements
  • Leadership and management experience in insurance brokerage operations
  • Strong track record of leading highly engaged teams across multiple locations
  • Experience leading in a hybrid environment
  • Understand the needs of the customer (internal and external)
  • Strong communication and negotiation skills
  • Strong team player and collaborator
  • College or university degree in related area or commensurate work experience
  • Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders
  • Analytical and problem-solving abilities
  • Required to travel within the Region as needed
  • Being bilingual in English and French is an asset
About BrokerLink

BrokerLink is a leading insurance brokerage with over 200 offices across Canada. We are committed to providing exceptional customer service and building strong relationships with our clients and partners.