Retail Operations Specialist

1 month ago


Canada SEPHORA Full time

Job Overview:
The Retail Operations Specialist collaborates closely with the Operations Supervisor to ensure the effective organization of the stockroom and the timely updates of merchandise.


Key Responsibilities:

  1. Client Engagement:
    Deliver courteous, professional, and knowledgeable assistance to clients during operational hours.
  2. Support the training of fellow cashiers and consultants on Point-Of-Sale (POS) systems.

Store Presentation:
Maintain high standards of cleanliness and organization within the cashier area.

  1. Ensure adherence to SEPHORA's merchandising standards.
  2. Engage in initiatives aimed at minimizing loss and shrinkage.

Merchandising and Operations:
Efficiently manage the receipt and processing of shipments.

  1. Organize and uphold stockroom standards as per company guidelines.
  2. Handle transfers, damages, and testers according to established protocols.
  3. Verify all visual elements and report any missing or damaged items to the Operations Supervisor.
  4. Maintain safety and cleanliness standards consistently.
  5. Communicate any inventory-related issues to Supervisors, Assistant Managers, or the Store Manager.
  6. Ensure compliance with sampling policies and procedures.
  7. Participate in inventory management activities.
  8. Cross-train designated consultants in cashier responsibilities.

Qualifications:

  1. 1-2 years of experience in retail or client service, preferably in a stockroom role.
  2. Strong computer, arithmetic, and organizational skills.
  3. Ability to manage multiple tasks while being attentive to client and business needs.
  4. Effective time management, problem-solving, and communication abilities.
  5. High School diploma or equivalent.
  6. Flexible availability, including evenings, weekends, and holidays.

Physical Requirements:
Work in an environment with fragrances, lift and carry up to 50 pounds, and perform bending and stretching to stock shelves.

Company Overview:
SEPHORA, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is recognized as a leader in the beauty industry, offering an extensive range of prestige products and exceptional service. With approximately 1,900 locations across 29 countries, SEPHORA continues to expand its presence in North America, providing a unique shopping experience that emphasizes innovation and customer engagement.



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