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Team Lead

2 months ago

Prince George, British Columbia, Canada FortisBC Full time
Job Summary

We are seeking a highly skilled Team Manager to join our team at FortisBC. As a Team Manager, you will be responsible for leading a team of Customer Service Representatives and providing guidance and empowerment to ensure excellent customer experiences.

Key Responsibilities
  • Leadership and Guidance: Provide leadership, guidance, and empowerment to a team of Customer Service Representatives to ensure excellent customer experiences.
  • Team Coordination: Coordinate and delegate staff work assignments to ensure efficient and effective team performance.
  • Goal Setting and Achievement: Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
  • Process Improvement: Participate in the improvement of standards, policies, and procedures to enhance service quality and customer satisfaction.
Requirements
  • Education: A Bachelor's degree or diploma in a related discipline from a recognized program.
  • Experience: Two to three years recent, related experience or an equivalent combination of education, training, and experience.
  • Industry Knowledge: Working knowledge of the utility industry.
  • Leadership Skills: Demonstrated leadership, motivational, and staff development skills.
  • Customer Service Skills: Strong customer service orientation and problem-solving skills.
What We Offer

We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.