Truck Technician Support Specialist

7 days ago

Mississauga, Ontario, Canada Brandt Full time
Job Title: Truck Technician Support Specialist

Brandt is seeking a skilled Truck Technician Support Specialist to join our team at our Mississauga Truck & Trailer branch.

Job Summary:

This role involves providing technical support to Brandt Service Departments located within our Peterbilt truck dealerships. The ideal candidate will possess a background as a Heavy-Duty Technician, along with expertise in troubleshooting Truck & Trailer. Additionally, they should demonstrate a high proficiency in computer skills and effective communication.

Key Responsibilities:
  • Respond to technical assistance requests from Brandt Service Departments, particularly for challenging diagnostic cases.
  • Manage and facilitate communication with service departments.
  • Identify opportunities for technician training and development.
  • Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
  • Leverage PACCAR technologies to diagnose and assist Brandt service departments and our customers.
  • Generate diagnostic revenue and help reduce the need for multiple service field trips.
  • Collaborate closely with the Machine Monitoring, Brandt Service Times, and Proactive Maintenance teams to address equipment abnormalities, streamline quoting processes, and identify revenue-generating opportunities.
  • Communicate effectively with Service Departments through telephone, email, or a ticketing system, conveying appropriate actions.
  • Follow up on previous recommendations to ensure problem resolution and identify opportunities for learning and improvement.
  • Meet Key Performance Indicators (KPIs) for the Brandt Technical Assistance Center (BTAC).
  • Perform other assigned duties.
Requirements:
  • Possession of a Red Seal certification as a Heavy Duty Technician or equivalent industry work experience.
  • A minimum of 5 years of preferred service experience.
  • Proficiency in computer applications and data analytics.
  • Familiarity with truck and dealership service departments.
  • Capability to filter and correlate diverse data sources to formulate precise recommendations.
  • Understanding of truck application, design, functionality, and awareness of environmental factors affecting equipment performance.
  • Knowledge of effective inspection processes and equipment lifecycle planning.

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