Automotive Claims Specialist

2 days ago

Vancouver, British Columbia, Canada Ally Full time

About the Role

Ally is seeking a skilled Automotive Claims Specialist to join our team. As a Mechanical Claims Specialist, you will partner with our selling dealers, repair facilities, and retail customers to provide support and technical claim assistance on our vehicle service contract program and other insurance programs.

Key Responsibilities

  • Use your French speaking skills to assist all of our French customers in North America
  • Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using a systematic listening and probing approach
  • Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
  • Achieve total customer satisfaction when handling contract and claim matters
  • Check for existing case information through research, manuals, database or contacts

Requirements

  • Must speak French
  • Must be able to pass a mechanical test
  • 2 + years' experience in automotive repair industry required; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology
  • Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world-class service to our customers
  • Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities
  • Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process
  • Minimum of a high school diploma or GED required

About Ally

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) 
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

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