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Scheduling and Registration Associate
3 months ago
Patient Registration Specialist, Ambulatory Care
PHSA
Key Responsibilities
- Employing a digital scheduling platform, manage and organize patient appointments and follow-up sessions, which includes coordinating intricate interdisciplinary bookings, modifying arrangements as per patient and departmental needs, and informing both patients and healthcare providers, ensuring that the correct date, time, and location are communicated to patients, along with making reminder calls to patients and their families.
- Register patients upon their arrival using a computerized scheduling system.
- Verify that patient demographics and relevant information are complete and accurate, following up with necessary parties as needed. Notify the appropriate professional of the patient's arrival.
- Carry out receptionist and various clerical tasks such as answering phone calls, addressing inquiries and requests for information, retrieving patient files as needed, welcoming patients and families, printing daily and/or monthly schedules, and directing issues and complex queries to the right personnel.
- Compile and maintain client records by utilizing the appropriate forms and layout according to established protocols and filing documentation. Contact physicians' offices or hospitals to request client information/documentation to ensure the accuracy of records and charts.
- Execute referral tasks, including gathering additional or missing information, performing data entry, and managing related paperwork.
- Schedule new referrals based on set criteria and collaborate with physicians, clinic nurses, and other allied health professionals to appropriately arrange referrals based on clinical indicators.
Required Qualifications
- Completion of Grade 12.
- A minimum of two (2) years of recent experience, or an equivalent combination of education, training, and experience.
Additional Skills
- Proficient typing skills (45 words per minute) and knowledge of medical terminology.
- Strong verbal and written communication abilities.
- Effective interpersonal skills.
- Ability to organize work efficiently.
- Competence in operating related equipment.
- Capability to physically perform the duties of the position.
- Commitment to understanding and learning about the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other relevant reports.
- Dedication to fostering meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
- As a valuable asset, familiarity with the social, economic, political, and historical contexts affecting Indigenous communities, along with knowledge of Indigenous Cultural Safety and anti-racism initiatives (BC DRIPA, TRC, etc.).
What We Offer
At PHSA, every employee plays a crucial role in delivering optimal patient care for our patients and their families. Whether you are directly providing care, conducting research, or facilitating the work of others, your contributions significantly impact the lives of individuals across British Columbia. We are equally committed to your well-being, offering health, wellness, and development programs to support you both professionally and personally.
- Join one of BC's largest employers with province-wide programs, services, and operations, providing extensive opportunities for growth, development, and recognition initiatives that acknowledge the commitment and contributions of all employees.
- Access to professional development opportunities through our in-house training programs, featuring over 2,000 courses, including our San'yas Indigenous Cultural Safety Training course and Core Linx for Leadership roles.
- Comprehensive benefits package, including a municipal pension plan, psychological health and safety programs, and holistic wellness resources.
- Enjoy annual statutory holidays (13) along with generous vacation entitlements and accrual.
- PHSA promotes a remote work-friendly environment, offering flexible work options to support our staff (eligibility may vary based on position).
- Access to WorkPerks, a premium discount program providing a wide array of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
About Us
PHSA is dedicated to enhancing the health of women, newborns, and families through a comprehensive array of services, research, and education.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds, and experiences, and we value a safe, inclusive, and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Government's unanimous passage of the Declaration on the Rights of Indigenous Peoples Act represents a significant step forward in this journey—one that all health authorities are expected to support as we collaborate with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will require time and ongoing commitment to work with Indigenous Peoples as they pursue self-determination. Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
