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Food Service Supervisor

2 months ago


Puslinch, Canada Tim Horton's Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Horton's. As a key member of our operations team, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of food service staff, including training, scheduling, and performance management.
  • Customer Service: Ensure that customers receive exceptional service and that their needs are met in a timely and efficient manner.
  • Food Quality and Safety: Maintain high standards of food quality and safety, including inventory management, food preparation, and presentation.
  • Operations Management: Manage the day-to-day operations of the restaurant, including inventory management, cash handling, and customer service.
  • Communication: Communicate effectively with staff, customers, and management to ensure that all needs are met and that the restaurant runs smoothly.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and physical stamina to stand for long periods.
Work Environment

Our restaurant is a fast-paced environment with a combination of sitting, standing, and walking. You will be required to work under pressure and meet tight deadlines.

Personal Suitability
  • Client Focus: You have a strong focus on providing excellent customer service and ensuring that customers receive a positive experience.
  • Efficient Interpersonal Skills: You have excellent communication and interpersonal skills, which enable you to work effectively with staff, customers, and management.
  • Flexibility: You are flexible and able to adapt to changing situations and priorities.
Support for Newcomers and Refugees

We are committed to supporting the social and labour market integration of newcomers and refugees. As a Food Service Supervisor, you will have the opportunity to support this initiative by recruiting and training newcomers and refugees who are displaced by conflict or natural disaster.

Support for Youths

We offer on-the-job training tailored to youth, which enables them to develop their skills and gain experience in a fast-paced food service environment.

Support for Indigenous People

We develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations to promote social and economic development.