SAP iXp Intern

2 months ago

Toronto, Ontario, Canada SAP Full time

Job Summary

The SAP iXp Intern - Customer Success Marketing & Communications Coordinator will be part of the Customer Adoption Office team and support our Customer Success Managers (CSMs) by building best-in-class customer experiences, with a focus on the areas listed below.

Key Responsibilities

  • Develop and execute internal and external communications strategies to promote customer programs and events.
  • Design and manage internal assets, such as newsletters, emails, and SharePoint pages, to engage customers and stakeholders.
  • Create and execute end-to-end external email campaigns to promote virtual customer programs.
  • Coordinate and execute internal meeting cadences, such as quarterly business reviews and state of the business reviews.
  • Design and edit video and audio content, such as event recap videos, customer stories, team videos, and podcasts.
  • Develop and design customer email campaigns, internal newsletters, and communication templates, and manage internal and external facing distribution lists.
  • Help create and maintain content for CSM audiences and customers, and maintain solution pages for all Cloud ERP post-sales activities.
  • Run content audits to update broken assets and links, and ensure internal Community Engagement SharePoint pages are up to date.

Requirements

  • Background in Marketing, Communications, Public Relations, or Commerce related degree (Bachelor's, Master's, MBA).
  • Strong written communication skills, including email, PPT, and newsletters.
  • Proficient in content creation and management, including video and audio content.
  • Website management skills and experience an asset.
  • Previous marketing/communications experience an asset.
  • Prior experience with email campaigns, webinar management, and marketing automation tools a plus.
  • Strong Relationship/Interpersonal skills, Detail Oriented, Curious, and eager to learn.
  • Demonstrated Self Starter, Strong organizational skills, Business Acumen, and Strong collaboration skills.
  • Experience with graphic design tools, such as Canva and Adobe Suite, and Digital Media experience an asset.
  • Experience with Zoom and/or other virtual event hosting tools an asset.
  • Experience with SAP Microsite Platform a strong asset.
  • Experience with SharePoint.
  • Business Process/Supply Chain Education/Experience an asset.
  • Passionate about customer experience.

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