Operational Efficiency Specialist

1 month ago

Toronto, Ontario, Canada Desjardins Full time
Job Title: Operational Efficiency Advisor

As an Operational Efficiency Advisor at Desjardins, you will play a key role in helping us design and improve our business processes and operations to boost operational efficiency. You will advise and assist clients and partners, and recommend solutions to improve or optimize standards, policies, and programs.

Key Responsibilities:
  • Diagnose and optimize processes, situations, and problems, and recommend solutions.
  • Identify and analyze impacts on processes, procedures, products, and/or service delivery employee work methods, and make adjustments as required.
  • Identify opportunities for improvement aimed at enhancing the experience of members/customers and service delivery employees within the framework of ongoing initiatives or projects and from a process/procedure perspective.
  • Act as an expert on the operational reality from a process and procedure perspective impacting the front-line workers.
  • Define, propose, and implement the deployment strategy for projects and initiatives, ensuring that the service delivery employee receives the right level of information, at the right time, in order to maximize the use of the novelty/content/deliverable (experimentation, deployment, post-deployment).
  • Collaborate on change management and communication strategy.
  • Make available the knowledge required for employee service delivery activities and contribute to training content.
What We Offer:
  • Competitive salary and annual bonus.
  • 4 weeks of flexible vacation starting in the first year.
  • Defined benefit pension plan that provides predictable, stable income throughout retirement.
  • Group insurance including telemedicine.
  • Reimbursement of health and wellness expenses and telework equipment.
What You Bring to the Table:
  • Bachelor's degree in Administration or in a related field.
  • A minimum of five years of relevant experience.
  • Please note that other combinations of qualifications and relevant experience may be considered.
  • Project management Professional certification (PMP).
  • Strong communication skills in both French and English, both oral and written, due to the nature of the duties or work tools or because the position involves interactions with language-speaking partners, members, and/or clients.
  • Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning.

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