Technical Support Specialist

4 weeks ago


Taber, Canada EASTEND IRON INDUSTRIES LTD. Full time
Position Overview

The Help Desk Technician at EASTEND IRON INDUSTRIES LTD. plays a crucial role in ensuring seamless operations by providing essential support to users facing technical challenges.

Educational Requirements
  • Completion of College or CEGEP
Key Responsibilities
  • Assist users encountering issues with their computer systems.
  • Utilize user manuals, technical documentation, and other resources to investigate and implement effective solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
  • Engage in the enhancement of applications and software systems.
  • Deliver support for business systems, networks, and internet-related inquiries.
Work Environment
  • Fast-paced setting
  • Strict deadlines
  • Strong attention to detail required
Experience Level
  • 7 months to less than 1 year of relevant experience
  • Permanent position
  • Working language: English
  • Work hours: 35 hours per week


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