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Process Improvement Specialist, Market Rules and Business Processes

2 months ago


Oakville, Ontario, Canada Independent Electricity System Operator Full time

About the Role

The Independent Electricity System Operator (IESO) is seeking a highly skilled Business Process Specialist to join our team. As a Business Process Specialist, you will be responsible for reviewing and developing business process documents, ensuring consistency with market rules and accountabilities.

Key Responsibilities

  • Analyze current business processes and update them as necessary to ensure consistency with market rules and accountabilities.
  • Facilitate the gathering and documentation of business requirements, including non-functional requirements and human performance requirements.
  • Create and update process maps, process models, and specifications.
  • Work with project managers, sponsors, process owners, and other team members to define metrics and ensure quality and alignment with business process procedures and guidelines.
  • Act as a liaison between market rules and IT representatives to communicate business needs and technical details.
  • Participate in transitioning requirements to other team members and ensure a clear understanding and alignment.
  • Review deliverables from other team members to ensure quality and alignment with business process procedures and guidelines.
  • Define and implement requirements analysis approaches for projects.
  • Adhere to established requirement analysis approaches and business process methodologies, notation, and templates.
  • Contribute to the authoring of project or program charters as an initiating and evolving document within the portfolio and project management lifecycle.
  • Produce information models and catalogues.
  • Capture requirements in a traceability tool.
  • Conduct traceability activities to ensure all requirements are aligned and delivered throughout project phases.
  • Update enterprise process catalogues to reflect new or revised business processes, as required.
  • Review all relevant project deliverables, as needed.
  • Stay current with the latest trends in business process analysis and maintain knowledge of current best practices in business process analysis.

Requirements

  • Successful completion of 4 years of university education in an appropriate discipline or equivalent education.
  • Knowledge encompassing relevant technical fields, including computer science, engineering, technical service delivery, finance, risk management, and customer service.
  • Knowledge of business analysis theory, principles, and practices, including International Institute for Business Analysis (IIBA) best practices.
  • Knowledge of business and IT business methods, procedures, and organization structures to be aware of limitations and recognize factors influencing the effective implementation of methodologies, risk, and business analysis-related activities.
  • Solid knowledge and thorough understanding of IIBA methodology, standards, techniques, and tools.
  • Proven history of contributing to projects using both Waterfall and Agile methodologies.
  • Proven ability to work in an ambiguous environment and collaborate across multiple areas to identify and achieve common business objectives.
  • Strong and tested business process analysis skills stemming from both failed and successful project experience and lessons learned.
  • Demonstrated hands-on experience achieving business objectives on large complex enterprise-wide projects in a complex service delivery environment.
  • Solid understanding of software development lifecycle, project management lifecycle, business, solution, and technology architecture, and IT and business operations.
  • Experience leading the gathering and identification of project business process objectives, performance measures, expected benefits, and constraints to align expectations and get agreement between sponsor and project participants.
  • Demonstrated ability to develop, present, justify, and gain approval for process and information documentation from the project sponsor and stakeholders, including senior executives, as required.
  • Experience modeling processes using standard Business Process Model and Notation (BPMN).
  • Experience identifying and/or facilitating process risks and control requirements.
  • Ability to lead and develop key business analysis approaches and deliverables for both projects and business analysis engagements.

Assets

  • IIBA certification at the level of Certified Business Analysis Professional (CBAP) is preferred.