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Luggage Attendant

2 months ago

Nanaimo, British Columbia, Canada 0482597 B.C. Ltd Full time
Job Summary

We are seeking a skilled Porter to join our team at 0482597 B.C. Ltd. As a Porter, you will be responsible for conveying travellers' luggage by hand or hand truck, assisting passengers as required, and addressing customers' complaints or concerns.

Key Responsibilities
  • Conveyance of Luggage: Safely transport luggage to and from destinations, using hand trucks or other equipment as needed.
  • Passenger Assistance: Provide assistance to passengers with their luggage, answering questions and addressing concerns in a professional and courteous manner.
  • Customer Service: Respond to customer complaints and concerns in a timely and effective manner, resolving issues to the satisfaction of the customer.
  • Luggage Storage and Handling: Maintain the luggage storage area, ensuring that luggage is stored securely and efficiently.
  • Special Needs Assistance: Assist clients/guests with special needs, providing additional support as required.
  • Baggage Problems Resolution: Address and resolve baggage problems in a timely and effective manner.
  • Group Arrivals and Departures: Assist with group arrivals and departures, ensuring that luggage is handled efficiently and effectively.
  • Room Escort: Escort incoming guests to their rooms, ensuring that they are safely and efficiently delivered to their destination.
  • Luggage Handling for Hotel Guests: Handle luggage for hotel guests, ensuring that it is stored securely and efficiently.
  • Valet Parking Services: Provide, arrange for, or refer guests to valet parking services, as required.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a related field.
  • Language: English language proficiency.
  • Work Hours: 40 hours per week.