Client Care Specialist

3 weeks ago


Armstrong, Canada 019986 Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Care Specialist to join our team at HUB International Canada West ULC (Canada West). As a key member of our commercial insurance team, you will play a critical role in providing exceptional client service and support.

Key Responsibilities
  • Assist producers and marketers with all aspects of servicing commercial accounts, including policy administration and client communication.
  • Meet existing clients' needs by processing documentation, answering inquiries, and providing policy information.
  • Review and ensure accuracy of policy documentation from insurers before forwarding to clients.
  • Communicate with clients regarding renewal information, policy changes, and other account-related matters.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve business objectives and support the growth of our commercial insurance business.
Requirements
  • Level 2 Insurance License or willingness to obtain.
  • Self-motivated with a strong sense of urgency and attention to detail.
  • Minimum of one year commercial insurance experience as an Insurance Advisor.
  • Pro-active and a self-starter with excellent communication and interpersonal skills.
  • Strong customer service focus with the ability to deliver positive client experiences.
  • Proficiency in Microsoft Word, Excel, and Outlook.
What We Offer
  • A competitive salary range of $41,000.00 to $57,000.00, depending on experience and qualifications.
  • A comprehensive benefits package, including extended health benefits, disability insurance, and RRSP matching.
  • A dynamic and supportive work environment with opportunities for growth and professional development.
  • A chance to work with a leading insurance brokerage and make a meaningful contribution to our team's success.
About HUB International Canada West ULC (Canada West)

HUB International Canada West ULC (Canada West) is a leading insurance brokerage that provides a wide range of insurance and risk management solutions to businesses and individuals. We are committed to delivering exceptional client service and building long-term relationships with our clients.

We value entrepreneurship, integrity, teamwork, accountability, and service, and we are looking for like-minded individuals to join our team.



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