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Train Reporting Specialist

2 months ago

Edmonton, Alberta, Canada CN Full time
About the Role

The Train Reporting Representative plays a critical role in ensuring the accurate and timely reporting of train and railcar movements. This position is responsible for providing essential data to customers and internal stakeholders, enabling them to make informed decisions about railcar inventory management.

Key Responsibilities
  • Utilize sophisticated computer systems to provide accurate and timely reporting of train or railcar movements.
  • Prepare work orders and movement instructions for train crews and other operational personnel.
  • Collaborate with the Service Delivery team to protect service and resolve reporting issues.
  • Communicate with internal parties regarding reporting issues, service exceptions, and special requests.
  • Update various logs, forms, or systems as required.
Working Conditions

This role has standard working conditions in an office environment, with schedules requiring shift work, including day, afternoon, night, and weekend shifts. The role may also require on-call schedules based on seniority.

Requirements
  • Minimum 1 year of experience in a professional or customer-orientated environment.
  • High School Diploma or equivalent.
  • Excellent verbal communication, reading comprehension, and writing skills in English.
  • Strong typing skills and accuracy, including previous experience working with Microsoft Office tools or other related software.
  • Strong knowledge of navigating through operating systems, email, and internet proficiency.
  • Highly organized and proactive with a strong sense of urgency.
  • Display ethical behavior and strict adherence to courtesy, honesty, and responsibility.
  • Proven ability to analyze data, identify trends, and effectively communicate findings to increase reporting accuracy, timeliness, and other procedural efficiencies.
Training and Development

Once onboarded, new hires complete classroom training with leaders covering CN's rules, policies, procedures, and safety measures. The role also receives in-depth training on CN's tools and systems to ensure success. A 6-week on-the-job practical training is provided, followed by rotating 1:1 mentorship and training with the team to provide regular coaching, guidance, and support.