Public Services Representative

3 weeks ago


Bancroft, Ontario, Canada Service Canada Full time
Position Overview

The role of a Public Services Representative involves assisting individuals in navigating the benefits application process and ensuring they receive the necessary support.

Qualifications
  • Education: Completion of secondary school is required.
Key Responsibilities
  • Evaluate the eligibility of applicants seeking various benefits.
  • Investigate circumstances surrounding employment loss and assess job availability.
  • Deliver comprehensive information to clients regarding available services.
Technical Proficiency
  • Familiarity with database management software.
  • Proficient in MS Outlook, MS Word, and MS Windows.
Safety and Security
  • Completion of a criminal background check is mandatory.
Work Environment
  • Ability to thrive in a fast-paced setting.
  • Capable of performing under pressure and meeting tight deadlines.
  • Strong attention to detail is essential.
Personal Attributes
  • Demonstrates accuracy and a client-focused approach.
  • Exhibits strong interpersonal skills.
  • Possesses excellent verbal and written communication abilities.
  • Shows flexibility and sound judgment.
  • Highly organized in task management.
Screening Criteria
  • Availability for shift or on-call duties.
  • Legal eligibility to work in Canada.
  • Proximity to the job location is preferred.
Experience Requirements
  • Previous experience ranging from 7 months to less than 1 year is advantageous.
  • Work duration is on an occasional basis.
  • Bilingual proficiency is required.
  • Work hours may vary between 7.5 to 37.5 hours weekly.


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