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Service Advisor

2 months ago

Abbotsford, British Columbia, Canada First Truck Centre Full time

Position Overview

We are seeking a highly skilled Service Advisor to join our team at First Truck Centre in Abbotsford, BC. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless vehicle maintenance experiences.

Key Responsibilities

  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Coordinate vehicle maintenance and repairs, ensuring accurate estimates and efficient scheduling.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Collaborate with technicians and other team members to ensure effective communication and timely completion of tasks.
  • Stay up-to-date with industry developments and best practices, applying knowledge to improve customer satisfaction and operational efficiency.

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work independently and as part of a team, with a customer-centric approach.

About Us

First Truck Centre is a leading provider of vehicle maintenance and repair services, with a commitment to excellence and customer satisfaction. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.