Business Operations Specialist

2 weeks ago

Brantford, Ontario, Canada Cowan Insurance Group Full time
About the Role

Cowan Insurance Group is seeking a highly skilled Business Operations Specialist to join our team. As a key member of our Personal Insurance department, you will be responsible for conducting thorough operational and quality file reviews, identifying areas for improvement, and collaborating with senior auditors, trainers, and leaders to implement changes.

Key Responsibilities
  • Assess and understand business risks related to client files, identifying potential areas of concern and developing strategies to mitigate them.
  • Conduct comprehensive Personal Insurance operational and quality file reviews, providing detailed feedback and recommendations for improvement.
  • Collaborate with senior auditors, trainers, and leaders to develop and implement process improvements, ensuring compliance with industry standards and regulatory requirements.
  • Provide expert guidance and support to staff members and leaders on audit results, training needs, and workflow improvements.
  • Assess the quality of supporting documentation within brokerage files, ensuring accuracy and completeness.
  • Research and provide recommendations on workflow improvements, identifying opportunities to increase efficiency and reduce risk.
  • Assist in the planning, execution, and reporting of internal audit projects, ensuring timely and accurate delivery.
  • Review insurer audit findings and compliance requirements, providing expert analysis and recommendations.
  • Collaborate with senior auditor, trainers, and leaders within the organization to develop and implement effective solutions.
Requirements
  • Minimum of 5 years of experience in the personal insurance industry, with a strong background in auditing operational processes.
  • RIBO License or ability to obtain, with CAIB or CIP designation an asset.
  • Strong analytical skills, with the ability to summarize complex data in clear, concise language.
  • Excellent communication and diplomacy skills, with the ability to work effectively with senior leaders and staff members.
  • Computer literacy, including effective working skills of MS Word, Excel, and email.
  • Experience using EPIC, an Applied Systems broker management application, an asset.
About Us

Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.

We partner with leading national and international insurance companies to deliver insurance and risk management solutions to businesses, organizations, and individuals. We advise on and create retirement, group benefits, disability management, and international benefits programs for employee groups.

We also offer wealth and asset management, as well as financial and succession planning services to individuals, and specialize in property, casualty, and credit insurance.

We believe in integrity, challenge, and growth. We value our employees' passion, drive, and creativity, and offer a comprehensive benefits plan, company-matched retirement savings plan, and company-paid training and development courses.

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