Head of Global Fulfilment Operations

1 month ago


Canada Nivoda Limited Full time
Job Title: Head of Global Fulfilment

Reporting directly to our Chief Operations Officer (COO), you will be responsible for ensuring a quality, reliable, and efficient experience and high customer satisfaction for all sides of our marketplace. As the Head of Global Fulfilment, you will work in close collaboration with project teams in last mile hubs in North America, Europe, Africa, Asia Pacific, and ANZ to address operational challenges, as well as implement solutions that will positively impact Nivoda's operations company-wide.

Key Responsibilities:
  • Develop and implement long-term operational strategies aligned with the company's overarching goals, focusing on strategic planning initiatives, labour forecasting, rate projections, and peak season strategies.
  • Oversee and manage all fulfilment activities within Nivoda to streamline processes and procedures while mitigating risk in a dynamic environment.
  • Establish clear goals and metrics for quality, productivity, and customer experience that drive continuous improvements.
  • Execute the operational budget across regions, including efficiency, productivity, labour planning, and other areas.
  • Project Management: Data Analysis: Leverage data to gather, analyse, and interpret operational data, providing actionable insights that inform our strategic direction.
  • Experimentation: Proactively identify trends, anomalies, and opportunities for improvement within operational data; translate these insights into actionable plans and initiatives.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field or a comparable domain or equivalent professional experience.
  • Demonstrated results that improved specific KPIs in collaborating with tech and product teams to execute and deliver on projects and initiatives effectively.
  • Experience navigating cultural differences and fostering diversity in a cross-cultural environment.
  • Proficient in driving end-to-end delivery and presenting results to senior leadership.
  • Skilled in building and improving processes, project management, and a dedication to Continuous Improvement.
  • Strong analytical skills and a data-driven mindset, capable of interpreting data to make informed decisions and deliver operational strategy using tools such as Tableau or Trevor.io to draw insightful conclusions from data sets.
  • Ability to communicate complex data insights in a clear and understandable manner to stakeholders at all levels of the organisation.
  • Exposure to senior leadership and the opportunity to contribute to strategic decision-making.
  • Generous holiday allowance.
  • Flexible working.


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