Help Desk Specialist

1 month ago


Moncton, New Brunswick, Canada NavitsPartners Full time
Service Desk Agent

At NavitsPartners, we are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing timely and effective support to resolve their technical issues.

Key Responsibilities:

  • Incident Management: Handle incoming support requests from customers via phone and email, maintaining a professional demeanor at all times.
  • Documentation: Document customer details and problem descriptions accurately and efficiently.
  • Priority Management: Prioritize and manage support tickets, escalating complex issues as needed to ensure timely resolution.
  • Record Keeping: Record and track the support process and resolution outcomes to ensure continuous improvement.
  • Knowledge Management: Utilize online resources for updates and troubleshooting assistance to provide the best possible support to our customers.

Requirements:

  • Technical Knowledge: Familiarity with Dell and VMware products is essential for this role.
  • Experience: Previous experience in incident response is highly desirable.
  • Security Background: A security background is required for this position.
  • Travel: Ability to travel to client locations as needed is a must.

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