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Client Experience Specialist

3 months ago

Ajax, Ontario, Canada Scotiabank Full time

Requisition ID: #

Become part of a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing environment.

Position Overview

As a Customer Experience Specialist, you embody the essence and spirit of our branches. At Scotiabank, our customers are our priority, and we strive to assist them in reaching their financial aspirations.

Our Customer Experience Specialists are focused on people and connect with clients in a meaningful manner. As a vital member of the Canadian Banking Branch network, your primary goal is to deliver outstanding service throughout the customer’s journey by:

  1. Proactively identifying customer needs and listening attentively to their requests
  2. Handling daily transactions efficiently
  3. Fostering deep, long-lasting relationships
  4. Contributing to the Branch's objectives by recognizing and addressing straightforward sales opportunities
  5. Acting as a technology advocate, sharing your expertise by introducing clients to our mobile banking solutions and helping them manage their banking requirements effectively
Is this position a fit for you?

In this role, you will:

  1. Establish strong customer connections and provide exceptional service
  2. Identify and address customer needs
  3. Simplify complex concepts for better understanding
  4. Excel in a performance-driven environment while positively contributing to a collaborative team
  5. Exhibit a strong desire to learn and a commitment to success
Do you possess the skills necessary for success in this role?

We would be excited to collaborate with you if you:

  1. Have demonstrated customer service expertise through previous roles or community involvement
  2. Are eager to assist in a professional, friendly, and efficient manner
  3. Can work a flexible schedule
  4. Are comfortable in straightforward sales interactions
  5. Possess strong technical skills and the ability to promote digital and self-service banking options to our clients
What can you expect from us?

The chance to be part of a forward-thinking organization surrounded by a collaborative team of innovative professionals.

A fulfilling career path with various opportunities for professional growth.

Internal training programs to support your career advancement and skill enhancement.

An organization dedicated to making a positive impact in our communities – for you and our clients.

You will be recognized and rewarded for high performance, with support from leadership through meaningful development discussions that facilitate quicker advancement and training for your growth.

A competitive salary and benefits package.

Location:

Canada : Ontario : Ajax

Scotiabank is a leading financial institution in the Americas. Guided by our purpose: "for every future", we assist our customers, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we appreciate the unique skills and experiences each individual contributes to the Bank and are committed to fostering an inclusive and accessible environment for all. If you require accommodations during the recruitment process, please inform our Recruitment team.

All candidates must apply online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.

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