Customer Service Representative
10 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our customers, responding to inquiries, resolving issues, and delivering a wide range of information and transactional services.
Key Responsibilities- Provide high-quality customer service, responding to inquiries via phone, email, or in person.
- Process tax payments, issue receipts, and provide forms and information related to billing, collection, and penalty procedures.
- Issue licenses, permits, and other documents, including lottery licenses, municipal licenses, marriage licenses, burial permits, and dog tags.
- Collect and issue permits, fees, and fines, including burn permits, building permit fees, planning application fees, rental fees, parking fines, and by-law fines.
- Act as Deputy Division Registrar for the issuance of Marriage Licenses and Death Certificates.
- Operate a point of sale terminal to process complete payment transactions, including receiving money, making change, issuing and balancing receipts, preparing documentation, and making bank deposits.
- Maintain a strong knowledge of County services, service issues, department/division structures, and responsibilities, as well as a general knowledge of provincial and federal government services.
- Provide records management assistance and related administrative duties, including routine correspondence, incoming and outgoing mail, and courier services.
- Communicate information and instructions to departments and field personnel using client relationship management software and/or Work Orders/SharePoint, email, and telephone.
- Redirect inquiries of a more complicated nature to the appropriate area for technical expertise to ensure customer satisfaction.
- Open and close front-counter facilities, maintain security, and report maintenance deficiencies as required.
- Post-secondary degree/diploma in public administration, business, or related fields.
- Minimum of 2 years current related customer service experience.
- Knowledge of point of sale and switchboard operations would be considered an asset.
- Experience with municipal government and a broad understanding of the services offered by all levels of government would be considered an asset.
As a valued member of our team, you will enjoy a competitive salary of $26.95 per hour, as well as a range of benefits and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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