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Community Outreach Coordinator

3 months ago

Ottawa, Ontario, Canada UNAVAILABLE Full time
Position Overview
YOUR ROLE IN COMMUNITY CARE

Are you skilled in fostering connections with a wide array of stakeholders, including health providers and community members, all while maintaining a focus on health equity? Do you possess experience in program management and excel in communication and facilitation? If you are dedicated to enhancing health care and motivated by a commitment to assist others, we invite you to explore this fulfilling opportunity.

UNAVAILABLE is seeking a knowledgeable program manager who comprehensively understands engagement methodologies, strategies, and the technical expertise necessary for planning, executing, and assessing engagement initiatives for both internal and external audiences. The Community Engagement Specialist will lead patient engagement initiatives within health communities and throughout the province, which may include advisory groups, focus groups, patient feedback mechanisms, and evaluations centered on patient experiences.

Key Responsibilities:

  • Responding to engagement requests from various departments, you will conduct diverse engagement activities (including virtual group discussions and individual outreach) to involve those with lived experiences in program development and quality enhancement efforts.
  • Facilitate meetings, prepare presentation materials, and deliver presentations to community organizations and partner entities, while supporting various engagement initiatives.
  • Gather, organize, analyze, and present feedback data from engagement activities.
  • Identify and recruit community members with lived experiences to participate in engagement forums and activities across the region.
  • Plan, coordinate, and facilitate engagement events and activities, such as focused discussions.
  • Establish formal and informal communication channels with patients, families, and caregivers to gather feedback on health system performance and to enhance health system processes and tools.
  • Identify areas in planning and design processes where patients, families, and caregivers have not had the opportunity to contribute, and assist colleagues in creating avenues for their feedback.
  • Build and maintain relationships with service providers and both internal and external partners as needed.
  • Promote broader engagement with Indigenous, Francophone, and underrepresented communities.

Qualifications:

  • A degree, certificate, or diploma in community or social services, health care, administration, or a related field (or an equivalent combination of education and experience).
  • Three to five years of relevant experience in program coordination.
  • A solid understanding of the mission, vision, values, and priorities of UNAVAILABLE, as well as the challenges and opportunities within the health care sector.
  • Proven ability to engage with a diverse range of stakeholders through a health equity lens.
  • Exceptional communication and facilitation skills.
  • Ability to interact with tact and diplomacy to build rapport with patients, families, caregivers, staff, and partners.
  • Strong analytical skills, problem-solving abilities, and sound decision-making capabilities.
  • A comprehensive understanding of cultural, spiritual, and linguistic diversity.
  • Expertise in engagement concepts, strategies, and the technical skills required for planning, executing, and evaluating engagement initiatives.
  • Knowledge of current trends in engagement practices, including both in-person and virtual sessions.
  • A good grasp of engagement policies and procedures, as well as patient and family-centered care philosophies.

Additional Assets:

  • Professional experience in an engagement program, particularly within the health care sector.
  • Personal experience navigating various services and supports within the health care system.
  • Experience working with Indigenous, Francophone, racialized, Two-Spirit and LGBTQIA+, disabled, and other underserved communities.
  • Bilingualism (English/French) is considered an asset.

What We Offer:

We recognize that wellness is supported by work-life balance. In a culture that values continuous learning, growth, and innovation, we provide:

  • Comprehensive compensation packages and benefits.
  • Valuable opportunities for professional development.
  • Membership in a defined benefit pension plan.
  • A hybrid work environment.
  • Flexible work location options.

About Us:

UNAVAILABLE is dedicated to serving every individual in our community. We collaborate with patients, caregivers, healthcare providers, and organizations to deliver responsive, accessible, integrated, and patient-centered care.

Our Commitment:

We are committed to fostering a culture of equity, inclusion, diversity, and anti-racism. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve. We welcome applications from all qualified individuals and provide accommodations for persons with disabilities during the recruitment process upon request.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.