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Front Desk Representative
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Boaz Enterprises Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
- Clerical duties, including faxing, filing, and photocopying, as required.
- Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Secondary (high) school graduation certificate.
- Will train, with a focus on developing strong customer service and communication skills.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
- Excellent oral communication skills, with the ability to effectively communicate with guests and staff.
- Ability to work as part of a team, with a focus on providing exceptional customer service and supporting colleagues.
Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests. As a Front Desk Agent, you will be working in a team environment, with a focus on providing excellent communication and customer service skills.
LanguageEnglish is the primary language spoken in our hotel, and we require all staff to have a high level of proficiency in English.
Work HoursOur hotel operates 24/7, with a 40-hour workweek for our Front Desk Agents. We require our staff to be flexible and available to work a variety of shifts, including evenings, weekends, and holidays.
