Data Services Consultant

15 hours ago

Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time
Job Title: Consultant Data Services H/F

About the Role:

We are seeking a highly skilled Consultant Data Services H/F to join our team at the Canadian Imperial Bank of Commerce. As a key member of our organization, you will play a critical role in driving business growth and excellence through data-driven insights and strategic decision-making.

Key Responsibilities:

  • Partner with internal strategy groups, external service suppliers, and cross-functional areas of the bank to develop and implement data-driven strategies.
  • Monitor and analyze champion/challenger and segment performance via data queries, observation, and front-line staff feedback.
  • Create targeted contact strategies for different segments of clients to enhance the client experience and reduce loan losses and costs.
  • Liaise with external service suppliers to resolve problems/inquiries and provide key support to front-line staff.
  • Lead projects of a moderate level of complexity to enhance and upgrade new and existing processes and technologies.

Requirements:

  • Strong analytical thinking skills and ability to inform decision-making.
  • Knowledge of industry trends and legislative requirements in contact strategies for collections and other areas of client contact.
  • Excellent communication and relationship management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

We offer a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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