Retail Operations Supervisor

4 weeks ago


Kitchener, Ontario, Canada Macs Convenience Store Full time
Position Overview

The Retail Operations Supervisor at Macs Convenience Store plays a crucial role in overseeing daily operations and ensuring a high standard of service.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is required.
Work Environment
  • Work is conducted in a retail business setting.
Key Responsibilities
  • Recruit, train, and develop staff members.
  • Authorize payments and manage financial transactions.
  • Manage inventory and order merchandise as needed.
  • Handle returns and exchanges of products.
  • Create and manage work schedules for employees.
  • Engage in sales activities and promote merchandise.
  • Prepare detailed reports on sales performance, inventory management, and staffing issues.
  • Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Maintain organized inventory systems.
  • Supervise and coordinate the activities of team members.
Supervisory Scope
  • Direct supervision of 1 to 2 staff members.
Security and Safety Standards
  • Basic security clearance is necessary.
Physical and Work Conditions
  • Attention to detail is essential.
  • Ability to perform a combination of sitting, standing, and walking.
  • Willingness to stand for extended periods.
Experience Requirements
  • Minimum of 1 year and less than 2 years of relevant experience.
Additional Benefits
  • Comprehensive benefits package.
  • Permanent employment opportunity.
  • Work language: English.
  • Standard work hours: 37.5 hours per week.


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