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Product Support Specialist
2 months ago
**Job Summary**
Toromont Cat Power Systems is seeking a highly skilled Product Support Specialist to join their team. As a key member of the Service Department, this individual will be responsible for managing all work orders from opening to execution, providing exceptional customer service, and supporting the team's goals and objectives.
**Key Responsibilities**
- Process service work orders, service reports, and payroll in a timely and accurate manner.
- Obtain customer purchase order numbers to support WIP (work in process) processing.
- Generate standard jobs as required by supervisors and technicians.
- Expedite warranty and goodwill work orders through warranty departments.
- Assist in coordination and administration of customer service agreements (CSAs) through contract management software.
- Monitor WIP reports with supervisors and service advisors to support company objectives within the invoicing process.
- Assist other service departments with scheduling of maintenance and repairs as required.
**Requirements**
- Minimum post-secondary education.
- 2+ years of experience in a support/service operations position.
**About Toromont Cat Power Systems**
Toromont Cat Power Systems is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines, and industrial engines through customized engineering and packaging. A division of Toromont Industries, the Power Systems division is dedicated to supporting customers with power generation, power quality, marine engines, industrial engines, rental power, pumps, and temperature control.
