Recreation Program Manager

4 weeks ago

Halton Hills, Ontario, Canada Town of Halton Hills Full time
Job Summary

We are seeking a highly motivated and experienced Recreation Coordinator to join our team at the Town of Halton Hills. The successful candidate will be responsible for the development, coordination, and supervision of a comprehensive range of community recreation programs for children.

Key Responsibilities

Premium Quality Programs

  • Develop and implement a wide range of inclusive recreation programs and initiatives for children, including summer camp, physical literacy development, and instructional sports and dance.
  • Manage equal access to programs through inclusive recreation opportunities.
  • Develop and implement policies, procedures, communications, performance measures, best practices, and quality assurance for programs, including HIGH FIVE and other authorities/legislation having jurisdiction.
  • Research community needs, demographics, trends, and best practices for recreation programs to ensure they are appropriate and targeted effectively.

Leadership

  • Manage the recruitment, screening, training, supervision, evaluation, and recognition of program staff to ensure that leadership performance and delivery of programs and services comply with department and industry standards.
  • In collaboration with department staff, design, plan, administer, promote, and monitor volunteer services that enhance the implementation of quality programs, services, and special events.
  • In the absence of the Recreation Supervisor, provide a supervisory level of accountability for program service delivery in the acting role.
  • Seek the cooperation of, and work effectively with, department staff, other Municipal Departments, Members of Council, Boards of Education, community organizations, and agencies to ensure a coordinated and professional approach to the planning, provision, and promotion of children programs and services.
  • Provide support to staff through training and regular meetings.
  • Liaise and collaborate with the media to optimize public relations and promote programs and services.
  • Act as a department representative with various external committees, including Adapted and Inclusive Recreation Reference Group and Regional Recreation Provider Group.

Exceptional Customer Service

  • Design and implement training programs to ensure customer service excellence (internal & external) in keeping with Town standards.
  • Ensure staff are trained and knowledgeable about all Department and Town programs and services, related community services, and able to respond to and/or direct public inquiries appropriately.
  • Respond to inquiries from and facilitate communication with customers, the public, staff, community groups, media, and elected officials with positive, timely, and proactive decisions and actions taken.

Maintain A Safe and Secure Environment

  • Perform, and ensure the performance of, all tasks in a safe manner with regard to Town Emergency Plans and policies, the Occupational Health and Safety Act, the Child Care and Early Years Act, Duty to Report, and other authorities having jurisdiction.
  • Train and monitor staff to ensure records, cash, keys, supplies, and equipment are stored in a safe and secure manner to minimize damage and loss.
  • Ensure all staff have current qualifications to provide program leadership in a safe manner.

Business Planning/Effective & Efficient Administrative Processes

  • Develop and implement the children work-plan, consistent with the strategic priorities and actions of the Town and department.
  • Ensure the development, maintenance, and distribution of schedules, systems, and inventories for optimal program operations.
  • Order equipment and supplies related to the administration, management, and operation of all programs and services.
  • Maintain appropriate statistical information for departmental reports and future planning.
  • Administer and monitor approved operating budgets for children.

Qualifications

  • Post-secondary diploma or degree in Recreation or related field, or equivalent.
  • 3 years of experience overseeing recreation programs in a municipal setting, including working with community groups, elected officials, the media, and the general public.
  • Membership in Parks and Recreation Ontario (PRO).
  • Current Standard First Aid and CPR "C" and HIGH FIVE qualifications (PHCD and QUEST 2).
  • Parks and Recreation Ontario HIGH FIVE PHCD and QUEST 2 trainer status are considered assets.
  • Thorough knowledge of applicable legislative and health and safety requirements, issues, trends, and best practices affecting the delivery of recreation services, including children's programming, camp, and instructional sports.
  • Ability to utilize computer software as necessary, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and Xplor program registration software.
  • Superior communication skills, public relations, problem-solving, and inter-personal skills.
  • Strong supervisory, organizational, and leadership skills.
  • Innovation and creativity in the design and delivery of programs.
  • Ability to relate well with youth and provide a high level of mentoring and coaching.
  • Ability to ensure a high level of confidentiality is maintained.
  • Physical ability to complete job duties, including some lifting of equipment for training events set up.
  • Current Police Records Check – Vulnerable Sector Screening.
  • Valid Ontario Driver's Licence (Class G) with access to personal vehicle for Town business.

Compensation

The salary for this position is $76,934 - $91,589 per annum. This position involves working an irregular work week (based on 35 hours) including evenings and weekends to monitor programs and services and attend off-site meetings or community events.

Location

This position allows a blend of working in an office environment both onsite and remotely based on the needs of the business, in accordance with the Town's Work from Home Policy, and as subject to change, as well as attending off-site meetings and programs.

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