Volunteer Program Manager

1 month ago

Halton Hills, Ontario, Canada Town of Halton Hills Full time
Job Title: Volunteer Coordinator

Reporting to the Recreation Supervisor – Community Programs, this position is responsible for providing leadership and support to volunteers ensuring safe, fun, quality experiences which add value to Town led recreation programs, services, facilities and events. The Volunteer Coordinator will have a primary role to recruit, screen, train, schedule and recognize Town volunteers.

Key Responsibilities:
  • Maintain current knowledge of volunteer management, programs, policies and standards and ensure compliance with Accreditation, Community Services Department, Town and legislative requirements
  • In collaboration with department staff, design, plan, administer, promote and monitor volunteer services that enhance the implementation of quality programs, services and special events
  • Manage the recruitment, screening, training, placement, scheduling and recognition of department volunteers to ensure that leadership performance and delivery of volunteer services comply with department standards and Accreditation
  • Work with Recreation staff as needed to address any issues arising from the daily supervision and evaluation of program volunteers
  • Develop and implement policies, procedures, communications, performance measures, best practices and quality assurance for all department volunteer initiatives in accordance with the Canadian Code of Volunteering
  • Develop and implement the volunteer management annual work-plan, consistent with the strategic priorities and actions of the Town and department
  • Maintain volunteer database, volunteer files and appropriate statistical information for departmental reports, quarterly and annual Ministry and other funding reports, and future planning
  • Strive to provide meaningful volunteer experiences by matching skill levels and abilities with tasks and provide if possible suitable modifications and/or alternatives to ensure success
  • Responsible for project management and long-range service planning related to volunteer services
  • Provide guidance, advice and leadership to Hillsview Board of Directors for annual recruitment of governance volunteers
  • Design and facilitate training for staff and Hillsview Board of Directors to ensure they are knowledgeable about the Volunteer Management program and able to support volunteers effectively within their facilities, programs and services
  • Liaise with external service providers and Community groups to maximize community opportunities, benefits and planning for volunteers
Working Relationships and Customer Service:
  • Design and implement training programs to ensure customer service excellence (internal and external) in keep with Town and department standards
  • Ensure that volunteers are knowledgeable about the department, Town and Hillsview programs and services and able to respond to and/or direct public inquiries appropriately
  • Professionally respond to inquiries from, and facilitates communication with, public, staff, media and elected officials with positive, timely and proactive decisions and actions taken.
  • Develop and implement strategies to recognize and celebrate volunteer contributions, ensuring they feel valued and appreciated through formal and informal recognition initiatives.
  • Design and execute programs and initiatives aimed at fostering volunteer engagement and commitment, promoting long-term retention through meaningful experiences and ongoing support.
  • Department representative with various internal/external committees (i.e. Volunteer Halton)
Planning and Administration:
  • Perform administrative tasks and comply with all Town policies and procedures in collaboration with Town staff to maximize continuity and efficiencies including but not limited to volunteer management, evaluation and data collection, facility bookings, etc.
  • Responsible for purchasing maintaining and monitoring equipment and supplies related to the administration, management and operation of the volunteer management program and recognition event(s)
  • Initiate updates to policies, procedures and training resources that affect volunteer management programs and applicable events
  • Administer and monitor approved operating budgets related to Volunteer Management
  • Collaborate with department and corporate communications to ensure communication and promotional requirements meet standards for quality and effectiveness
  • Complete all appropriate paperwork regarding any accidents or incidents and advise your supervisor immediately of these occurrences
  • Maintain appropriate statistical information and identify trends, local demographics and quality standards for departmental reports and to ensure community development and special events are relevant and appropriate.
  • Perform other job-related duties
Qualifications:
  • Two-year college diploma in Recreation, Community Development, Volunteer Management and/or equivalent
  • 3 years' experience in leadership, training, volunteer management and/or administration, preferably in a municipal setting
  • Volunteer Management Certificate and Parks and Recreation Ontario HIGH FIVE certification are considered assets
  • Excellent time management, organizational, decision-making and problem-solving skills
  • Ability to think creatively and strategically and innovative in the design and delivery of training and programming
  • Knowledge and experience with best practices for volunteer recognition
  • Ability and willingness to adapt to a changing environment
  • Ability to analyze/evaluate data and provide solutions and recommendations
  • A focus on customer service with strong relationship and stakeholder engagement skills
  • Political awareness and sensitivity when dealing with discretionary issues and the ability to maintain a high level of confidentiality
  • Ability to work independently or on a team without direct supervision
  • High attention to detail and accuracy
  • Physical ability to complete job duties, including some lifting of equipment for training events set up
Compensation:

The rate for this contract position is $37.57 - $44.76 per hour (based on $68,380 - $81,405 per annum). This position involves working an irregular work week (based on 35 hours) including evenings and weekends as required for training, monitoring, evaluation, recognition and special events.

Location:

This position allows a blend of working in an office environment both onsite and remotely based on the needs of the business, in accordance with the Town's Work from Home Policy, and as subject to change, as well as attending offsite meetings and programs.

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