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Store Supervisor Lead

2 months ago


Markham, Ontario, Canada Smoke Zone Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Smoke Zone. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring that our customers receive exceptional service and that our store operations run smoothly and efficiently.

Key Responsibilities
  • Staff Supervision: Supervise and manage a team of sales staff, including apprentices, sales associates, and design team members, to ensure that they are meeting their performance goals and providing excellent customer service.
  • Sales Floor Management: Assign sales staff to duties, manage sales floor operations, and ensure that the store is well-organized and visually appealing.
  • Inventory Management: Oversee the receipt, storage, and maintenance of merchandise, including ordering and receiving inventory, and conducting regular inventory counts.
  • Customer Service: Ensure that customers receive exceptional service, respond to customer complaints, and resolve issues in a timely and professional manner.
  • Performance Management: Conduct regular performance reviews, provide feedback and coaching to staff, and develop and implement plans to improve staff performance.
  • Store Maintenance: Oversee the maintenance of the store, including ensuring that the store is clean and well-maintained, and that all equipment and fixtures are in good working order.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 7 months to less than 1 year of experience in a retail management role.
  • Language: English.
  • Work Schedule: 35 hours per week.