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Field Operations Specialist

3 months ago

Vald'Or, Quebec, Canada Grainger Businesses Full time

Work Location Type: Onsite

As a prominent industrial distributor with operations mainly in North America, Japan, and the United Kingdom, we are committed to keeping the world functioning by serving over 4.5 million customers globally with products delivered through innovative technology and strong customer relationships. We are dedicated to providing value for our clients, fostering an engaging culture for our team members, and driving robust financial outcomes.

Our inclusive workplace allows you to learn, grow, and make a significant impact by ensuring businesses operate smoothly and their personnel remain safe. We are seeking enthusiastic individuals to join our team as we continue to lead the industry into the future.

Position Overview:

This distinctive hybrid role encompasses both KeepStock and Branch functions within a specific market. The Field Operations Specialist will have the opportunity to engage with key customers both at the branch and on-site. This role will involve extensive customer interaction, requiring agility and organizational skills. The primary objective is to leverage sales and service opportunities, foster customer loyalty, and surpass customer expectations through expertise, knowledge, technical skills, and a positive attitude. Strong communication skills and effective time management are essential.

As a hybrid position, the individual will be expected to work at the Grainger Canada branch and travel to service customer accounts.

The role embodies and exemplifies the Grainger Principles: Prioritizing the Customer, Embracing Curiosity, Acting with Purpose, Competing with Urgency, Collaborating as One Team, Investing in Our Success, and Upholding Integrity.

Key Responsibilities (You Will):

The responsibilities of this position can be categorized into two main areas (KeepStock & Branch), including but not limited to:

Branch Responsibilities:

  • Oversee the complete customer experience, including appropriate product selection based on customer needs, accurate order entry and maintenance, safe product picking, and loading customer vehicles as necessary.
  • Consistently engage in actions focused on branch sales to maximize sales opportunities and enhance customer loyalty to achieve revenue targets.
  • Promote company products and services to customers and provide alternatives when necessary.
  • Maintain comprehensive knowledge of products and tools sold, including completing required certifications.
  • Process customer transactions efficiently.
  • Provide timely updates to customers regarding delivery, lead times, quotes, etc.
  • Manage tasks related to filling vending machines and Vendor Managed Inventory (VMI).
  • Collaborate with KS customers on program and product updates for vending/VMI initiatives.

KeepStock Responsibilities:

  • Address specific customer needs, including but not limited to Vendor Managed Inventory and vending unit replenishment.
  • Ensure appropriate product stocking levels at customer locations by scanning for orders as inventory decreases.
  • Oversee customer inventory locations, ensuring accurate labeling and quantities on hand.
  • Regularly meet with key customer contacts to ensure their needs are met and products are available, including scanning, put away, and spot buys of products.
  • Promptly and accurately resolve customer issues to retain and promote customer loyalty.
  • Follow designated customer routes as defined by routing software tools.
  • Document standard operating procedures at customer locations to guide backup resources and ensure service continuity.
  • Identify opportunities for continuous improvement in productivity, process enhancement, and cycle time across all sales and service activities.
  • Comply with safety and inspection requirements of the facilities where services are provided.

Qualifications (You Have):

  • High school diploma.
  • 1-3 years of experience in retail/sales or customer service (e.g., counter/retail sales/telephone/warehouse) environment.
  • Flexibility in working hours to accommodate branch operations.
  • Ability to safely learn and operate powered industrial equipment, including forklifts.
  • Successful and timely completion of initial and ongoing training as required.
  • Self-motivated, energetic, and dedicated to customer service and sales growth.
  • Ability to collaborate effectively with tact and diplomacy with internal and external customers and cross-functional partners.
  • Demonstrated ability to apply sound judgment, independent problem-solving skills, and an understanding of Grainger's Core Value Proposition.
  • Ability to handle various technical and operational issues.
  • Excellent verbal and written communication skills.
  • Background checks and drug screening may be required based on company or customer requirements for on-site work and equipment operation.
  • Must possess and maintain a valid driver's license in the province of residence.
  • May be required to use a personal vehicle for transportation that meets Grainger's standards.
  • This role may require attendance at customer sites and adherence to safety requirements in accordance with applicable health and safety legislation, including wearing personal protective equipment (PPE) on certain customer sites.

Rewards and Benefits:

Our programs offer choice and flexibility to meet your individual needs. Explore some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to support team members with various concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly align with this job post, as you may still be the right candidate for this role or others. We aspire to create a culture where everyone feels comfortable being themselves, can learn and grow to realize their full potential, and is recognized and rewarded for their contributions.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when transitioning from a non-driving role to a driving role or to a director+ position.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.