Customer Service Representative

2 weeks ago


Halifax, Nova Scotia, Canada Scotiabank Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional customer service and support to our Canadian Banking customers.

Key Responsibilities:

  • Provide personalized customer service and support to customers through various communication channels.
  • Use product knowledge to resolve customer inquiries and concerns in a timely and professional manner.
  • Identify customer needs and provide customized solutions to meet their banking requirements.
  • Respond to customer complaints and concerns in a fair and respectful manner.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work in a team environment and provide support to colleagues as needed.

What We Offer:

  • A comprehensive suite of benefits, including employee banking privileges, wellness programs, and employee discount programs.
  • Opportunities for professional growth and development through training and education programs.
  • A dynamic and inclusive work environment that values diversity and promotes a culture of excellence.
  • A competitive salary and benefits package.

About Scotiabank:

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.



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