Customer Service Representative
1 month ago
About the Role
We are seeking a skilled and enthusiastic Customer Consultant to join our team at The Body Shop. As a Customer Consultant, you will play a vital role in delivering exceptional customer service and providing expert advice on our products and services.
Key Responsibilities
- Learn and understand our products, including their natural ingredients and Community Trade programmes
- Engage with customers to understand their needs and preferences, and recommend products that meet their lifestyle and skin care goals
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What We Look for
- A passion for connecting with customers and driving customer engagement
- Open availability for evening, weekend, and holiday shifts
What We Offer
- Comprehensive onboarding and training in your new position
- Opportunities for growth and development within the company
- A 50% discount on regular products and 30% on gifts
- Freebies and exclusive access to new products
- Volunteer time and opportunities to make connections with Community Partners
- A supportive and inclusive work environment
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
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