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Donor Centre Supervisor
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Donor Centre Supervisor to join our Collections Operations Team at Canadian Blood Services. As a key member of our team, you will be responsible for managing the planning, preparation, implementation, and evaluation of assigned Centres, as well as controlling all collection activities and resources at those Centres.
Key Responsibilities:
- Utilize excellent customer service skills to ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures.
- Leverage superb leadership skills to ensure staff performs duties in an effective, efficient, and professional manner.
- Utilize superior interpersonal and communication skills to interview, hire, and complete all aspects of performance management.
- Draw on knowledge and experience to ensure each Centre is planned, organized, and managed to provide safe, efficient, and cost-effective blood collection.
- Ensure the needs of the donor, volunteer, and the public are met.
- Utilize proven success in leading a collaborative team by providing timely communication to staff, prompt follow-up for donor and staff concerns, and responding to on-site media inquiries.
Requirements:
- Successful completion of post-secondary level education in a relevant discipline from a recognized academic institution in a health sciences discipline.
- Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred.
- Sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments.
- Experience in plateletpheresis and autologous programs would be considered an additional asset.
- Excellent interpersonal and communication skills, both oral and written in English, are essential.
- Demonstrated effective problem-solving skills and the ability to take initiative.
- Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence.
- Must have a valid driver's license and access to a vehicle for travel to clinic locations.
- Availability to work variable shifts, including days, evenings, and weekends, is required.
What We Offer:
- Percentage in lieu for holidays.
- Vacation.
- Benefits.
- Annual performance award up to 6%.
- Defined benefit pension plan.
- Employee discounts, wellness programs, professional resources.
About Us:
Canadian Blood Services is a vital part of the Canadian healthcare system, working to save and improve lives by providing blood, plasma, stem cells, and organs and tissues to those who need them. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
