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Store Operations Manager

2 months ago

Golden Horseshoe, Canada Farm Boy Full time
Job Description

Job Summary: We are seeking a highly motivated and experienced Retail Store Manager - Alternance to join our team at Farm Boy. As a key member of our store management team, you will be responsible for assisting the Store Manager in the accomplishment of the day-to-day operation and management of the assigned store.

Key Responsibilities:
  • Customer Service: Provide superior customer service while supporting Farm Boy's vision of the best fresh shopping experience.
  • Team Leadership: Work with Store Manager, Department Managers and Retail Specialists to execute strategies aimed at successfully accomplishing stated goals (e.g. financial results).
  • Communication: Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.
  • Team Development: Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
  • Company Policy: Promote company policy (as communicated in management meetings, policy and procedure manuals, employee handbooks, written directives, Human Resources policies and etc.).
  • Community Involvement: Participate in community events and ensure Farm Boy's continued community presence.
  • Store Operations: Support the Store Manager in the retail operations and deliverables (e.g. inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
  • Health and Safety: Support and assist in the implementation of health and safety programs as well to act on recommendations made by the Joint Health and Safety Committee.
  • Store Security: Ensure that the store is properly protected, as well that the opening and closing procedures are conducted timely and appropriately.
  • Financial Management: Ensure that the stores financial information, safe management, document maintenance and retention; and preserve the integrity of individual front-end staff.
Qualifications:
  • Education: Typically requires completion of a post-secondary program with an emphasis in business, plus 5 to 7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or an equivalent combination of education and experience.
  • Certifications: Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Skills: Good knowledge of retail industry, food products and superior standards of quality. Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance. Excellent team building and team participation skills. Experience in working with various computer software programs; Microsoft Office.
  • Physical Demands: Flexible schedule, including weekends, evenings and holidays. Fluency in English and French shall be considered an asset. Required to stand and walk for long periods of time during shift. Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Requirements: This position will require a criminal background check to be completed.