Banking Centre Leader II

7 days ago

Mississauga, Ontario, Canada Canadian Imperial Bank of Commerce Full time

About the Role

We're seeking a talented and experienced leader to join our team as a Banking Centre Leader II. As a key member of our Personal and Business Banking Team, you'll be responsible for leading a team of high-performing financial services professionals in delivering an exceptional client experience.

Key Responsibilities

  • Client Experience - Lead by example and show your team how to deepen client relationships, and meet client financial needs while providing a high standard of service. Encourage employees to quickly resolve client complaints, and to escalate when necessary.
  • Results-Oriented Leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre's business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre's overall performance.
  • People Leadership - Lead and coach a high-performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for the bank within the community to recruit employees who share and demonstrate our values.

Requirements

  • Client Focus - You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • Goal-Oriented - You're motivated by accomplishing your goals and delivering your best to make a difference.
  • People Passion - You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • Caring and Accountable Leader - You're passionate about developing and growing team members' abilities. You have experience providing coaching and hands-on support to meet team goals.
  • Results-Driven - You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
  • Certified Professional - You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It's an asset if you've completed any of the following: Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH), Wealth Management Essentials (WME); or Certified Financial Planner (CFP).
  • Values-Driven - You bring your real self to work and you live our values - trust, teamwork, and accountability.

What We Offer

At Canadian Imperial Bank of Commerce, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What You Need to Know

  • We're committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact us.
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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