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Table Games Supervisor

2 months ago

Gananoque, Ontario, Canada CB Canada Full time
Job Summary

Under the general direction of the Gaming Manager, Table Games, this position is responsible for overseeing the day-to-day activities of table games operations in the Salon/Salon Premium area while establishing a safe and welcoming work environment for all team members. Provides input on performance evaluations and assists with the implementation of all new table games initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example, and supports the Great Canadian Gaming Corporation's learning environment while establishing a safe and welcoming work environment for all team members.

Key Responsibilities
  • Monitors Dealers in an assigned Salon/Salon Premium area; maintains game integrity; monitors game limits and cash/value transactions
  • Ensures all player ratings are done in a precise manner
  • Provides input for team member performance objectives and evaluations
  • Participates in the implementation of table games strategic plans
  • Requests fill/credit issuance as required
  • Verifies cash/value transactions pertaining to floats, fills, credits, and tips
  • Responds to, resolves, or escalates issues
  • Reports irregularities and suspicious activities
  • Assists in allotting player seating and waiting lists
  • Maintains a tidy work area
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership, and team members
  • Ensures compliance with licensing laws, health and safety, and other statutory regulations
  • Performs other duties as assigned or directed
  • Manages other initiatives as required
Requirements
  • High School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
  • Minimum 2 years of experience in gaming management
  • Minimum 3 years leadership experience
  • Food Safety Certification
  • Ability to successfully obtain a Gaming License
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
  • Computer literacy in MS Office
Work Environment Considerations
  • Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours