Housekeeping Department Manager

4 weeks ago

Tofino, Canada The Wickaninnish Inn Full time
Housekeeping Manager

At The Wickaninnish Inn, we are seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our Senior Management Team, you will be responsible for the overall operation of the Housekeeping Department, ensuring that our high standards of service are consistently met and exceeded.

Key Responsibilities:
  • Lead and manage the Housekeeping Department, ensuring that all team members are trained, motivated, and equipped to deliver exceptional service to our guests.
  • Develop and implement effective systems and processes to drive efficiency, team culture, and guest satisfaction.
  • Manage the annual budget for the Housekeeping Department, ensuring that all expenses are controlled and optimized.
  • Co-ordinate all Human Resource functions within the Housekeeping Department, including recruitment, training, and performance management.
  • Ensure compliance with all Health & Safety standards and foster a culture of safety among the team.
  • Source, purchase, and inventory all Housekeeping Supplies.
  • Assist in coordinating the renovations, upgrades, and deep cleaning of the Inn during the Annual Closure.
  • Be responsible for sustainable cleaning practices and legislated cleaning and safety procedures and standards for the Inn.
Requirements:
  • Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
  • The ability and desire to lead a world-class and award-winning Housekeeping team.
  • Excellent Human Resources skills.
  • Minimum 2 years management or supervisor experience in the service industry or 4 years of experience in a housekeeping department is necessary.
  • Highly developed interpersonal and communication skills, both written and verbal, are needed.
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
  • Knowledge of standard operating financial statements as well as the budgeting process, scheduling, and effective cost management.
  • Working knowledge of relevant platforms including, but not limited to: Maestro PMS, and Microsoft Office suite.
  • To work evenings and weekends as needed, and maintain flexibility in scheduling.
  • To have WHMIS knowledge and/or certification.

Salary: $62,000.00 per year

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