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Retail Store Supervisor
2 months ago
We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Lu's Convenience Store Ltd. as a Team Lead. The successful candidate will be responsible for overseeing the daily operations of the store, supervising staff, and ensuring excellent customer service.
Key Responsibilities- Staff Supervision
- Supervise and coordinate the activities of store staff, including sales associates, cashiers, and stockroom personnel.
- Provide guidance and training to staff members to ensure they are equipped to handle customer inquiries and sales transactions.
- Store Operations
- Oversee the daily operations of the store, including opening and closing procedures, inventory management, and cash handling.
- Ensure that the store is maintained in a clean and organized manner, and that all equipment and facilities are in good working condition.
- Customer Service
- Provide excellent customer service to all customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Ensure that all customer transactions are processed accurately and efficiently.
- Inventory Management
- Manage the store's inventory, including ordering and receiving merchandise, and maintaining accurate records of stock levels.
- Ensure that all merchandise is properly displayed and priced, and that the store's inventory is rotated regularly to minimize stockouts and overstocking.
- Reporting and Analysis
- Prepare and submit regular reports on sales, inventory, and customer service metrics to management.
- Analyze sales data and customer feedback to identify trends and areas for improvement.
- Education
- Secondary (high) school graduation certificate or equivalent experience.
- Experience
- 1 year to less than 2 years of experience in a retail or customer service environment.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Work Schedule
- 35 to 44 hours per week.
- Language
- English.
- Security Clearance
- Basic security clearance.
