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Customer Service Associate
2 months ago
Customer Service Representative Job Overview:
At Beneco Packaging, we are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering outstanding customer experiences, resolving product and service issues, and driving customer satisfaction.
Key Responsibilities:
- Provide product and service information to customers, addressing their inquiries and concerns.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution.
- Process customer adjustments and maintain accurate financial records.
- Recommend potential products or services to management based on customer needs and preferences.
- Prepare product or service reports by collecting and analyzing customer information.
- Collaborate with the team to achieve shared goals and objectives.
Required Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
We are committed to providing a positive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
