Outbound Telesales Consultant

4 weeks ago

Calgary, Alberta, Canada Rogers Communications Full time

We're seeking a highly motivated and customer-focused individual to join our team as an Outbound Telesales Consultant. As a key member of our Customer Experience team, you will be responsible for proactively making outbound calls to new and existing customers to uncover their needs and offer additional value to our cable and wireless services.

What You'll Do

  • Proactively make outbound calls to new and existing customers to uncover their needs and offer additional value to our cable and wireless services
  • Support chat and/or inbound calls when required
  • Welcome our customers in a friendly and personal manner
  • Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
  • Create a sense of urgency to close the sale
  • Meet performance-based goals and sales targets
  • Greet customers in a friendly and personal manner and build rapport
  • Provide the customer with all the required information to make an informed buying decision
  • Educate customers on their existing products and services
  • Address any follow-up questions, confirm first bill expectations, and inspire confidence
  • Receive ongoing training and certifications for Rogers' different brands, products, and services

What You Bring

  • Willingness to work a static schedule, including evenings and weekends
  • Strong verbal communication skills and active listening
  • Ability to multi-task in a fast-paced environment while navigating multiple computer systems
  • Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly
  • Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers
  • Customer-focused champion and resourcefulness and strong problem-solving skills
  • Interpersonal skills while working in a collaborative team-based environment

About Rogers

Rogers is a leading Canadian communications and media company that is committed to connecting Canadians. We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

  • A competitive salary, performance-based bonus, and performance-based salary review
  • Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs
  • 50% off in-market Rogers services and Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories
  • 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall
  • Paid time off for volunteering
  • Company matching contributions to charities you support

Growth and Development

  • Expand your skill set and participate in mentorship and leadership development programs
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest

Wellness

  • Homewood employee and family assistance program
  • Cognitive Behavioural Therapy (CBT) and Virtual therapy sessions
  • Discounted fitness membership

Our Commitment to the Environment and Diversity

  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups, including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

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